Want to assemble a super team of workers? Here is your guide to minimising conflict and assigning the right workers to the right tasks.
There have been many examples in popular culture of dissension in the ranks spoiling a good product. As an example, for years we had two different versions of Australian rock group The Angels touring the country, one fronted by Doc Neeson and the other comprising of the other members of the original band, because they fell out with their former singer.
In another instance, Bill Murray was famously punted from the titular role in Charlie’s Angels and replaced by Bernie Mac, because he derived great joy in telling co-star Lucy Liu that her acting chops weren’t up to scratch.
The same applies to the workforce. If you are going to put together a wicked team that clicks on all cylinders, having individuals at each other’s throats can wreck the entire system. Here is how you can handpick the perfect squad for the task at hand.
Employ an effective screening process
The process of putting together the perfect team begins in the recruitment process, where it is vital to separate the communicators from the retaliators. In the end, for a team to succeed, they have to be able to communicate with each other effectively.
One strategy that an employer can employ is to inject some questions in the interview process that ascertain how well the prospective employee can relate to others. Can they understand? Can they empathise?
Another thing to remember is that patience is a critical asset, so perhaps you can test your subjects by making them wait…and wait. How do they react? Are they starting to get stressed or show signs of agitation? These could be trigger points.
Straying from the normal line of interviewing can be beneficial as well. For example, don’t be afraid to throw a trick question or two in the mix as well, because listening is critical to strong communication. If they can pick your tricks, then they are likely to be a strong team player in your organisation.